Source:

Ottenbacher, M. & Gnoth, J. (2005). How to develop successful hospitality innovation. Cornell Hotels and Restaurant Administration Quarterly, 46(2), 205-222.

Keywords: Human resources, Service innovation

This entry was posted by Bettina Moeller Pedersen on Thursday, March 26th, 2009 at 1:48 pm and is filed under Academic resources. You can follow any responses to this entry through the RSS 2.0 feed.