Archive for March, 2011

Rural tourism and innovation – farm holidays etc. as part of the experience economy?

Monday, March 14th, 2011
A recent report  published by the Danish Center for Rural Studies (CLF), located at the University of Southern Denmark (SDU) in Esbjerg, describes the results of a study of rural tourism in Denmark; partly the tourism directly related to agriculture often mentioned as farm tourism, and partly small-scale tourism in the countryside, mostly in the form of bed-and-breakfast. The study has been carried out at the Danish Centre for Rural Research (CLF) commissioned by the Danish Food Industry Agency (FødevareErhverv). This was based on interest in an assessment of the possibilities for innovation in rural tourism, the assumption  being that there are a number of economic, logistic and planning related barriers for those who want to develop tourism products in the Danish countryside outside traditional tourism areas. (more…)

The role of service innovation and customer service experience in ethnic restaurants

Tuesday, March 1st, 2011

Su, C.-S. (2011). The role of service innovation and customer service experience in ethnic restaurants. The Service Industries Journal, 31, 3, 425-440.