Archive for April, 2011

Strategic Innovation in Tourism Business

Saturday, April 16th, 2011

Hjalager, A.-M. (2011). Strategic Innovation in Tourism Business. In Moutinho, L. (ed).
Strategic Management in Tourism. 2nd edition. CABI: Wallingsford

Innovation and Diffusion – Different Roles in Developing Nature-Based

Saturday, April 16th, 2011

Kvam, G. & Stræte, E. (2010) Innovation and Diffusion – Different Roles in Developing Nature-Based
Tourism. The Open Social Science Journal, 3, 30-40. Available on:

http://www.benthamscience.com/open/tosscij/articles/V003/SI0010TOSSCIJ/30TOSSCIJ.pdf

Innovative technological capability in firms of the tourism sector

Saturday, April 16th, 2011

Figueiredo, P.N., Gomes, S. & Farias, R. (2010). Innovative technological capability in firms of the tourism sector: a study of the hotels in the city of Rio de Janeiro during the 1990-2008 period,
Rev. Adm. Pública vol.44 no.5.
Avaialable on:

http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0034-76122010000500007

AN EXPLORATION OF KNOWLEDGE MANAGEMENT AND SERVICE INNOVATION STRATEGIES IN THE TURKISH HOTEL INDUSTRY

Saturday, April 16th, 2011

Yucelen, M. & Yigitbas, K. (2010). AN EXPLORATION OF KNOWLEDGE MANAGEMENT AND SERVICE INNOVATION STRATEGIES IN THE TURKISH HOTEL INDUSTRY. Conference paper for CHRIE 2010. Available on: http://eurochrie2010.nl/publications/111.pdf

The Guided Tour – a Co-produced Tourism Performance

Friday, April 1st, 2011
PhD thesis, abstract:
The object of research in this thesis is guided tours as performed by tourists and
guides. Partly on the basis of my personal experience as an authorized guide in
Copenhagen, the guided tour is viewed as a performance in ‘dialogic interaction
that allows for improvisations and that facilitates the constructivist process’ (Bruner
2005:166). The first research question is ‘How does the performance of the guided
tour develop through interaction, and is it possible to identify strategies and
tactics shared by guides and tourists when one observes a range of guided tours?’
However, on guided tours there may be many other actors such as drivers, tour
managers, escorts, interpreters, waiters, custodians, police etc., all of whom enact
their roles in the guided tour and thus have a stake in the performance. The second
research question is thus ‘How are roles, responsibility and power interpreted
and negotiated by all the actors involved in guided tours?’
With the focus on interactions, the thesis draws on Goffman’s (1974) microsociological
theory of people’s presentations of the self, using his theatrical metaphors.
The guided tour is a tourism performance ‘on the move’, and the thesis adheres
to the methodology of mobile tourism ethnography (see Haldrup & Larsen 2009).
The research builds on fifty-four hours of participant observations combined
with video recordings of seventeen guided tours in and around Copenhagen,
followed by twelve interviews with seven guides, twelve tourists and one director
of an ‘incoming bureau’. The incoming data have been processed in a video
analysis program called Advene which makes it possible to work along the lines
of ‘Grounded Theory’, applying a bottom-up theory-generating approach.

The object of research in this thesis is guided tours as performed by tourists andguides. Partly on the basis of my personal experience as an authorized guide inCopenhagen, the guided tour is viewed as a performance in ‘dialogic interactionthat allows for improvisations and that facilitates the constructivist process’ (Bruner2005:166). The first research question is ‘How does the performance of the guidedtour develop through interaction, and is it possible to identify strategies andtactics shared by guides and tourists when one observes a range of guided tours?’However, on guided tours there may be many other actors such as drivers, tourmanagers, escorts, interpreters, waiters, custodians, police etc., all of whom enacttheir roles in the guided tour and thus have a stake in the performance. The secondresearch question is thus ‘How are roles, responsibility and power interpretedand negotiated by all the actors involved in guided tours?’With the focus on interactions, the thesis draws on Goffman’s (1974) microsociologicaltheory of people’s presentations of the self, using his theatrical metaphors.The guided tour is a tourism performance ‘on the move’, and the thesis adheresto the methodology of mobile tourism ethnography (see Haldrup & Larsen 2009).The research builds on fifty-four hours of participant observations combinedwith video recordings of seventeen guided tours in and around Copenhagen,followed by twelve interviews with seven guides, twelve tourists and one directorof an ‘incoming bureau’. The incoming data have been processed in a videoanalysis program called Advene which makes it possible to work along the linesof ‘Grounded Theory’, applying a bottom-up theory-generating approach.

Avaliable for download from the university file repository: http://rudar.ruc.dk/handle/1800/5912