User driven methods
User driven innovation is the phenomenon where new products, services, concepts, processes, distribution systems, marketing methods, etc are inspired by or are the results of needs, ideas and opinions derived from external purchasers or users. User-driven innovation involves existing and/or potential users, and the processes rely on systematic activities that search for, acknowledge, tap, and understand the users' explicit, as well as implicit, knowledge and ideas. Methods in user-driven innovation span from superficial observations, to consultations and intensive involvement of the users in co-creation processes.
In this section a range of methods will be outlined. Give your response and tell others about you experience in the comment function connected to each of the methods. Help us to share knowledge and build experience about user-driven innovation in tourism.
This section of INNOTOUR is in progress. Editor: Janne Liburd. Send your inquiries or suggestions to the editor.
- Blog mining
- Body storming
- Critical incident interviews
- Cognitive walkthroughs
- Complaint collection and analysis
- Consumer interviews
- Co-production
- Crowd sourcing
- Cultural probes
- Ethno-raids
- Diaries
- Draw an experience
- Electronic tracking
- Extreme user trial sessions
- Focus groups
- Guest/visitor book analysis
- Heuristic evaluation
- Lead user communities
- Mock-up of physical facilities
- Much-up of services
- Observations
- Participatory design
- Persona
- Photo safari
- Product ratings, reviews and benchmarks
- Scenarios
- Surveys
- The service journey
- Toolkits
- User communities
- User panels
- Virtual ethnography
