Often we focus on superficial causes of problems and not the real underlying problems. That might prevent us from finding solutions that are efficient. The idea is to look for the causes of problems in a longer chain. For example if lines are long in the reception the first why may supply the answer that the place is understaffed. The next why will reveal that understaffing is a result of more complex inquiries from the guests. Again a why may come up with the answer that the information supplied on Internet is insufficient for the preparation of the guests etc. There might be alternative causes, that can be investigated. During the brainstorming and after, the most critical whys can be indentified in order to be addressed.

Her er 2 links til Youtube videoer som ikke længere virker…