| Is your staff well-educated? | | |
| Can your staff make decisions under their own discretion? | | |
| Are there overlapping areas of responsibility? | | |
| Are there formal meetings where development issues are discussed? | | |
| Does your staff work under constant time pressure without any time for reflection? | | |
| When you are planning new investments or new products, do you ensure an early feedback from your staff? | | |
| Can your staff be open about service failures, no matter whether the failures are the responsibility of themselves or others? | | |
| Is the staff encouraged to speak up? | | |
| Do you ask staff about experience and new ideas, when they come back from holiday? | | |
| Do you practice job rotation? | | |
| Do you practice job rotation? | | |
| Do you express an appreciation of new ideas, no matter whether they are used or not? | | |
| When a new measure is being planned and implemented, do you invite staff members into project teams? | | |